- Episode 52 -
Everyone has heard the phrase “don’t mix business with pleasure” but in real estate it’s a tricky Catch 22.
While those who know you the best tend to be part of your sphere of influence and provide you with a steady stream of leads throughout your career, at times this social vs professional relationship can be strained, and in many cases cause awkward situations for those involved.
Here’s a scenario that reads like a classic textbook example:
Agent A and Agent B are best friends. Both are friends and former colleagues with Buyer.
Agent A and Agent B are part of the same team, headed by Agent A.
Agent A has been in real estate longer than Agent B, and has been sending buyer listings of properties that match Buyer’s criteria since she began her career. Agent A has on many occasions taken Buyer to see such properties knowing that buyer was not really ready to list her own house until the right home was found. Agent A kept in constant contact with Buyer, on both a friendly as well as professional level. Even when Agent A was viewing properties with other clients, if Agent A came across a property that would fit buyer’s needs, Agent A would immediately send the listing to buyer to review.
Agent B recently found out that Buyer put in an offer on a higher-end home with another agent and told Agent A about it, causing Agent A to become upset knowing that she had been working with Buyer, and her friend, for years.
The most recent communication with Buyer was a week earlier when Agent A found what she thought was the perfect home for Buyer. When she sent it off to the buyer to consider, Buyer didn’t even acknowledge that she had found something else with another Realtor. Agent A communicated her disappointment to Buyer and also told Agent B how frustrated and saddened she was with their mutual friend. Agent B then joked saying, “the client will probably call me to list her home” to which Agent A responded “well I want no part of that so go ahead”.
Sure enough a few days later, Agent B received a call from the client and told Agent A he was going to meet with their friend and list her home for rent. While Agent A told Agent B that she could not tell him what to do, she commented that if the tables were turned, she would never take that rental listing on the principle that Agent A nor Agent B for that matter, were good enough for the client to buy a high end home from especially after wasting time looking for all these years.
Despite knowing how Agent A felt, Agent B went ahead and listed the home for rent causing a rift in the relationship between Agent A and Agent B.
Was it right for Agent B to take the rental listing even though he understood how upset and frustrated his team partner and friend was with the whole situation? Should Agent B have supported his team member instead of the client and kindly tell the client thanks but no thanks? Or do you think that what Agent B did was purely “business” and whatever happened between Agent A and the client had nothing to do with Agent B?
So where do you draw the line?
It’s just business.
Or is it?
You be the judge.
Kay Conageski is a professional Realtor® with The Keyes Company based in Plantation, Florida. Check out her RESAAS profile ›