- Episode 4 -
There were clients a few years back that I refer to as my “Animal House Buyers” for reasons you will soon understand.
The week started out fine with scheduling appointments for them to see various houses around their busy schedules. On a rainy Tuesday afternoon, after locking up our first property, I turned to find a small turtle crossing my path, and when I went to step over it I slid on the patio tile and down I went! My buyers rushed to my rescue as I got up, dusted myself off and continued on as if nothing happened.
That was the best day of that week.
A day later I was opening up a house for the same buyers prior to their arrival when a swarm of bees came out of nowhere and one stung me on my arm. Did I mention I am allergic to the little critters? When my buyers arrived, I was on the steps with my EPI pen and a smile to greet them. That was the first of three bee stings we encountered together.
My same buyers met me at another home the following day where a small teacup Yorkie met us at the front door. As the buyers looked around, the dog nipped my ankle and drew blood. We laughed it off, and proceeded to the next property.
As I opened the door for them I saw something coming towards us, so I immediately slammed the door on my buyers as a parakeet aimed right for my head! Once I managed to capture the bird, I opened the door to the shock of my buyers staring at me as blood tricked down my face from the gash the bird caused. To say we laughed until it hurt is an understatement. Despite the ice pack and Band-Aids, we put in an offer on that house.
Keeping with the tradition we started, it rained “cats and dogs” on closing day. As I approached the office, I once again slid on a wet sidewalk to avoid a family of ducks and injured my knee to the point I could barely walk. I actually crawled up the stairs to the second floor conference room where I met my buyers at the closing table. The closing was filled with giggles as we recapped everything we went through to get to that point. A week later I received a Thank You note, saying how much they appreciated me “continually taking one for the team to get them into their dream home” and included with the note was an “Animal House” DVD.
To me real estate is 20% knowledge, 80% attitude.
While you have to know what you are talking about to guide your clients in the right direction, having a positive outlook and being their cheerleader through the entire process is what really matters. You have to always “be on” for them, despite what is happening around you. And that approach comes from within because you are doing what you truly love to do.
Think of yourself as an “award winning performer” and every day is your stage -- and most importantly, always remember…the showings must go on!
Kay Conageski is a professional Realtor® with The Keyes Company based in Plantation, Florida. Check out her RESAAS profile ›