I was walking through my office last Sunday afternoon when I came across one of our newer agents sitting at her desk, staring into the wall and sobbing.
When I asked what was wrong she answered, “I just found out that my client who I showed property to for the last few weeks bought a home with someone else.” To which she broke down and cried even more. While I can be just as sympathetic as the next guy, when it comes to real estate I have a coat of armor three feet thick!
To comfort the agent, I told her about the week I had with the ultimate trifecta of issues.
First, I had a buyer who didn’t get their financing approved because they chose to purchase all new furniture a week before closing since they thought they were in the clear to get the loan and ultimately the house. Their ratios were out of whack and the whole deal went south fast and never recovered or closed.
Then I had a renter who called me in a panic because they were being kicked out of the property they just rented because their prior agent never checked to see if the landlord was in foreclosure, which they were. And the final judgement date was the day after the tenant moved in. After running around for two days and putting in offers on various rentals, the tenant decided that it was “too stressful” and moved back in with their parents.
But the final straw was with my seller who got a cash offer for $21K over the highest priced recent sale in the building within 24 hours of listing her condo. I was ecstatic to present the offer (which needed no appraisal) and the buyers were ready to move quickly to close within two weeks. After all my coaching on the numbers, the seller turned down the offer because “agents on HGTV always tell you to negotiate and not take the first offer presented.”
Did my seller miss the episode where the agents on HGTV also say “your first offer is usually your best offer?” We have had no further showings on the condo for the past two weeks.
The watery eyed agent looked at me and said “you must be crushed? How will you survive?”
To which I chuckled and replied, “It’s all in a day’s work.”
I learned early on that you can’t take anything that happens personally as long as you know you did the best job possible for the client. There are too many moving parts in real estate that you have no control over. You can’t worry about things that you cannot change.
And of course, everybody knows someone who knows someone who has someone in their family that is a Realtor who comes in and closes the deal in the end after you did all the work.
While I do recall those times early on in my career when I felt as though everything that went wrong with the transaction was my fault, over time and with experience those feelings changed.
Missed deals and lost transactions now roll off my back. While it’s sad that everything can’t be perfect and work out like on TV, knowing how to pick yourself up, dust yourself off, and move on is all part of a day in the life of a Realtor.